OPay ‘Opens Up’ On Opening Of Unsolicited Accounts For Customers

OPay ‘Opens Up’ On Opening Of Unsolicited Accounts For Customers

OPay, a Nigerian payment and financial services company, has refuted claims of opening accounts without the consent of individuals or customers.

Responding to allegations on social media that the company was using people’s phone numbers to create accounts without their permission, the digital payment platform clarified its stance.

Many individuals expressed their concern on Tuesday, reporting that they suddenly found themselves as owners of OPay accounts without any prior request.

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One user, @hackSultan, stated, “I just checked now to discover I have an Opay account, same with every member of my family. None of us has ever opened an Opay account. How’s this even legal?”

Another user, @IHarbaty, shared their experience, saying, “Tried this and it works… I don’t have an account with Opay but my number has an account with them… but..I tried it with my parents’ numbers..I didn’t work.. but my siblings’ own worked.. and we don’t have an account with Opay… what kinda voodoo is this.”

OPay’s Response:

In a statement sent to PREMIUM TIMES on Thursday, the company revealed that their investigations revealed that some of the numbers involved had, at different times in 2019/2020, created an OPay account.

They emphasized that their wallet can only be opened through the Central Bank of Nigeria (CBN)-established registration process, which requires the input of a one-time password (OTP) authentication and ID authentication from the user’s phone to proceed.

Adekunle Adeyemi, head of marketing at OPay Digital Services Limited, stated, “When contacted by our team, some of the individuals have, however, claimed not to remember whether/when they opened the account. At least four of the complaints received via social media have been checked, and all four of them have been contacted to resolve the concerns raised.

“It is imperative to note that some of these accounts have had no balance in them since they were opened. As a law-abiding strictly regulated entity, we have unequivocally inquired of these individuals if they would like to retain the accounts, and we obliged based on their responses.

“OPay has never created (nor does it operate) any account on behalf of any individual.”

The company encouraged individuals with similar concerns to contact them via official channels for prompt resolution, reaffirming their commitment to customer satisfaction and regulatory compliance. OPay is a widely-used mobile-based platform for payments, transfers, loans, savings, and other essential services in Nigeria.

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